Perth to Cairns

Good morning Lauren. Our dog Nahla arrived in Cairns safe and sound. Everything went smoothly.

Your attention to details with email communication was easy and comfortable to deal with.

I couldn`t ask for a better service. Thank you very much. Please pass my compliments onto your manager as a source of recommendation. Awesome customer service and very happy thanks Lauren.


Townsville – Melbourne

Hi Lauren,

Just to let you know Shadow arrived in Melbourne safe, sound, happy and healthy.
Thank you very much for your fantastic service.

Anytime we want to fly a dog we will use you and will recommend you to others as well.
Have attached a picture of her for you, she’s a mini and such a precious thing.


Parkes – Brisbane

Hey Emma!

Yeh I’ve got her! Thanks for all your help throughout

Cheers Michael

Sydney – Adelaide

Hi Caitlin

Thanks for the photos. Thank you for all your help over the last couple of days. Everything has gone well so far. Tyson is in great hands. I’ll definitely contact you if I bring him to NZ.

Kind regards Richard

Brisbane to Melbourne

Hello Lauren,
Just a quick note to thank you and your marvellous team for the wonderful support and professionalism in your dealings with me. Buddy arrived safely at our home last night after a long flight and drive none the worse for the experience.

Each step of the process was made easier by you and I have to admit some trepidation about the whole process, totally unnecessary as it turned out.
Once again thank you to everyone involved, I certainly wouldn’t hesitate in recommending your company to anyone.

Kind Regards

Melbourne – Gove

Sweet as, thanks heaps Caitlin, has been a pleasure dealing with you and very smooth throughout the process, shall keep you updated on when he gets here tomorrow afternoon, very excited. He arrived safe and well yesterday afternoon, happy and healthy, thanks for all your help, much appreciated.


Newcastle – Karratha

Hi Lauren,

Just wanted to thank you for making it such an easy experience to fly our new puppy home. You were a great help & a pleasure to deal with. I was in contact with Leanne last night who had him for the overnight stay and she too was fantastic. Thank you AeroPets should we need to transport a pet again we will definitely be using your services again.

Thanks again,

Brisbane – Melbourne

Hi Guys

I can’t say thank you enough for the professional service that u guys provided us. Amazing price with very good service.  We are very happy.

Best, Zahara

Kalgoorlie – Perth

Hi Emma,  huge thank you for transporting milo (now Perry) for us.

He was scared when I pulled him out of the crate but that’s to be expected but he sure bounced back by the time he got home!  Thanks again for your very professional and compassionate service.  Will definitely contact you again if I ever need a pet flown anywhere 🙂

Kind regards, Madi

Melbourne – Brisbane

Hi Caitlin,

Max arrived safe and sound yesterday evening, I’m not sure whether he was happy to see me or just happy to get out of the cage. But the collection etc all went without a hitch.

Thank you for organising the last-minute flight change, I appreciate the good efficient service you provided.

Yours Carole

Adelaide – Hobart

Dear Lauren

Hey, I just wanted to give you my sincere thanks for all the work you have done for me. I want to commend you on your professionalism, customer service and your kindness throughout all this. You are awesome at your job and your company is lucky that they have you. Your customer skills are exceptional – take care of yourself and I wish you all the best with everything.

A big thank you. Cheers,
Emina + Woody + Ziggy

Perth – Adelaide

Hi Lauren

Eli arrived safe and sound Friday night. He was more than a little hesitant given he had taken a flight and ended up with a new family!! He’s settled well though and shows absolutely no post flight affects, he’s a happy huge bundle of joy.

I’ve attached a photo of his lovely face. Thank you so much, will absolutely highly recommend you and use you again if needed.

Take care,

Sydney – Cairns

Hi Kylie,

They have settled in nicely. Both of them are fast asleep as we speak. Looking at them you wouldn’t even believe what it took to get them here. God love them.

We can’t thank you enough for your help and making the transition so easily. I will jump online tonight to do the review as we are 100% happy with the service you guys have provided.

So once again thank you so much
Rhiannon, Simba & Dozer

Sydney – Melbourne

Hi Lauren,

Many thanks for the very smooth transfer of Lucille from Sydney to Ballarat today. Everything went really well. My mother just phoned. – Apparently Lucille is comfortably ensconced on my Dad’s lap at the family farm watching the ABC news! – So much for the old tough farmer act!
I’ll recommend Aeropets to others for sure Lauren. – Excellent care of the animals, terrific customer service and reasonably priced. Much appreciated.

Regards, Gillian

Brisbane – Melbourne

Good Afternoon Lauren. Thanks for the pic. It was a long day for us as well.

But meeting our new little farm friend, kept us going. He arrived well, – He was pretty relaxed really.

Enjoyed back seat comfort with a bag of Hay – the only down side was arriving to extremely cold mountain weather – but this morning was happy to meet his new herd.

Thank you for seamless, no hassle service (even at the short notice I gave you).

Will recommend you in the future, and most probably use you again, if purchasing goats from interstate. (These little dudes are addictive)

Regards Jasmine

Mackay – Brisbane

Really happy with our AeroPets experience!

Regards, Lauren

Perth – Karratha

Thank you, Caitlin, for all your help over moving Baggy and Peppa. Your service was quick, easy and professional and keeping me informed along the way was very helpful. I would definitely recommend you and your company.

Kind regards Lysa

Rockhampton – Darwin

I am writing this email to inform you that I have a Dalmatian puppy flying from Rockhampton to Darwin he is currently in Brisbane. I can’t express how amazing Lauren has been, she has made this experience so very easy for me and the care she is giving my little man goes above and beyond. I have never flown a pet before and have been worried that he would be stressed and alone but the pic she just sent me has put my mind at ease. I cannot praise Lauren enough she is amazing at what she does and her care and compassion is fantastic.

So, thank you and your team for the great experience I will be recommending your company to everyone with very high regard.

Have a great day, Kelly.

Dubbo – Melbourne

Thanks so much for making our puppies booking and trip a breeze you have been a pleasure to deal with truly!! We are so in love with our lil fur baby. Also I’d just like to say i am extremely happy I chose to use you guys to fly with you have been amazing to deal with and very quick with responses.

Perth – Hobart

Hey Emma
Just want to say Peppa arrived save and sound. I was freaking because it seemed so easy which is a testament to you and your company. Thank you so much – great service, great experience and like I say so easy and effective. I’d highly recommend you to anyone in future. Merry Christmas and a huge thanks once again

Melbourne – Sydney

Hey Caitlin

Just to let you know Tia has arrived at home all safe and sound! She’d even had a little walk just off the plane too which we appreciate. Thanks for your help and services!



Townsville – Brisbane

Hello all. Wish to say a very big thank-you for the handling of my puppy. Arrived safe and well. And a very happy puppy. Will be telling family and friends of the services. Once again, a very big thank-you.


Newcastle – Melbourne

Many thanks Caitlin for looking after Alice she arrived safe and well.  All worked out smoothly with no hassles at this end.

Thank you again.
Regards Marita

Bathurst – Adelaide

Hi Lauren,

Wanted to drop you a BIG thank you for all of your help last week. Our gorgeous puppy “Zek” arrived safely on Thursday night. We are all absolutely smitten with him. Your patience and understanding throughout the whole process was amazing and I cannot believe how easy you made it all.

THANK YOU!!! Rebecca

Adelaide – Albury

Thank you, Caitlin, your help is much appreciated. We will be using your services and recommending you in the future, as your customer service doesn’t even compare to your competitors

Many thanks,

Launceston – Perth

Hi Lauren

Just wanted to thank you for getting Scooby over to Perth when no one else would, I will always recommend people use
you guys from now on.

Kind regards

Whyalla – Perth

Hi Emma

Fyfey arrived at 10pm happy and healthy thank you so much for your help.


Perth – Mildura

Hi Lauren,

LC and Red both arrived safely, thank you for taking care of them.


Brisbane – Melbourne

Hello Caitlin,

I meant to send you a thank you email ages ago. Our rescue pup Huck Finn (formerly Austin) arrived at Melbourne Airport safely despite having to change to a later flight because of the traffic accident on the Bruce Highway. I really appreciated your communications with the airlines and Maryanne to get Huck on a flight to Melbourne. When I picked him up from the freight depot, I opened the cage and held him up and kissed him and he was so relaxed and just snuggled into me like he had been with me forever. He and our other Chihuahua are totally in bro love and play all day together. They are the best friends ever.

Thanks again for everything you did Caitlin. Huck sends his love.
Regards Helen

Melbourne – Cairns

Hi Lauren,
Thank you for sorting Bentley for me. There were lots of tears and was he was screaming to get out of cage, but he has settled down now. Anyway, thank you for your help xx frank

Melbourne – Adelaide

Morning Caitlin,

I would like to thank you & Aeropets for the wonderful service you provided with Jett.
Certainly, will be recommending Aeropets to anyone who needs their loved fur member flown.

Kindest regards,

Sydney – Perth

Hi Lauren,

Just letting you know I’ve got Xena home safe, sound and settled.

I just wanted to sincerely thank you for the whole process. It has been an absolute pleasure dealing with Aeropets and I sincerely look forward to using your company again, whether it be for holidays or future relocations. Just by her behaviour, I know Xena has been taken care of the entire way through and you’ve got no idea how much that means to me and how reassuring it is.
Thank you to you, and anyone else in the team who was involved in bringing her over and looking after her.


Brisbane – Mackay

Hi Caitlin, we received our puppy happy, safe & well. Thank you very much for your assistance all the way through.

Chrissie Hore

Mackay – Coffs Harbour

Hi Lauren

Our beautiful new baby, Hero, arrived safe and sound yesterday. Thank you for looking after her so beautifully.

Warm wishes

Melbourne – Sydney

Dear Lauren,

Thank you for arranging Cleo’s transport from Melbourne to Sydney. She is happy and safely home.

Azra Markulin

Brisbane – Townsville

Hi Caitlin,

Lucy arrived safely yesterday to Townsville. Thank you so much for all your help in organizing this transaction, it was easy and seamless.


Canberra – Brisbane

Hi Caitlin,

I am writing to say thank you for the exceptionally good service provided by yourself and Aeropets
when our cat Bella was relocated from Canberra ACT to Aroona Qld. I would highly recommend your service.

Many thanks. Jennifer

Mackay – Melbourne

Hi Caitlin,

Thank you very much for safely transporting our two basset puppies from Mackay to Melbourne. We were a bit apprehensive as they were so young and had two long flights to catch. All went smoothly and they seemed a little tired but otherwise well and extremely cute. I was very reassured by your willingness to answer lots of questions! This is them on arrival in Melbourne, thanks Sarah.

Melbourne – Brisbane

Hi Lauren

They were soooooo happy to see us. Surprisingly Harley is settling in well but Nitro is very jittery and hides inside. I have posted a review. Thanks for everything. Very happy


Emerald – Brisbane

Hi Lauren,

I collected Frankie from the airport yesterday with no dramas at all. Just wanted to say thank you very much for making it a smooth process for me

Coolangatta – Adelaide

Hi Caitlin,

Just a quick note to say thank you for your support in getting Abby to us. Can you please also thank Kylie for us too. Aeropets will be certainly a service that I will recommend, both for the 1 on 1 service and awesome cost compared to all other companies that I contacted.

Thank you,

Adelaide – Brisbane

Hi Lauren,

All good thanks, poodles were extremely happy to be reunited with us, and our 13-month daughter was in 7th heaven to see them again! All went well and I would recommend your services, and think it’s fantastic that your customers get and after service follow up, says a lot about the work you do, and your passion. I will def take the time to do your company a review!

Many thanks, Kim

Launceston – Perth

Thank you so much Caitlin, we are very wrapped.

Launceston – Sydney

Good Morning Caitlin, wanted to thank you very much for organising to transport Rosie from Launceston to us…. she managed the trip very well and we are so thrilled and happy to have her home with us. Many thanks for all your help, very much appreciated.

Kind regards, Caryl and Mike

Tamworth – Kalgoorlie

Good morning Lauren

We wanted to thank you for all your assistance in flying our new pup Jewels to us. Everything went well and she is settling in nicely. One pair of thongs dead overnight…. lol.

Bob & Michelle

Sydney – Coolangatta

Dear Lauren,

I just want to thank your company for the excellent service we had moving my cat’s interstate.
Your driver I think was just amazing and so friendly. He is a real asset to the company.
Please pass on once again my thanks.

Kind regards

Adelaide – Brisbane

Hi Caitlin

Gus arrived safe and sound and is settling in, many thanks. The lady that collected him in Adelaide was very nice :).

Regards Kevin

Melbourne – Perth

Hi Caitlin,
Dogs arrived safely.
I am so glad that is over. Now I just have to get there!
Thanks again for all your hard work.
I will recommend you if my friends need your service.
We are all smiling!

Leoni, Dudley and Biscuit.

Brisbane – Perth

Dear Lauren,

Thank you so much for all your help with getting my puppies to their forever loving homes. I thank you for all your help with my 2 girls traveling to Melbourne and Perth.

Kind Regards

Rockhampton – Adelaide

Hi Lauren

I would like to thank you all for the excellent service that you have provided today for my new dog Lilly.  The lady who delivered her to my house was fantastic and really good with Lilly.  I would recommend Aeropets the experience was fantastic from start to finish.

Thanks Emma

Mackay – Brisbane

Hi Caitlin

Thank you so much for arranging for the safe travel for our little angel.
Here she is fresh off the plane, receiving the first of which I’m sure will be an eternity of cuddles, ready to start her new life with our family.


Brisbane – Rockhampton

To Aeropets

Thank you from the bottom of my heart. Our grandpuppy, Pancake, arrived safe and well from Brisbane. After greeting us at home he went straight to his food dish and requested dinner. He was so relaxed and happy I would not hesitate in booking with you again.

Best Wishes

Sydney – Brisbane

Hi Lauren,
I have my big guy. He arrived safe and sound.
Thank you soooo much!!!

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